About
The AI Training course consists of 3 learning modules, with each module containing several video-chapters. This way you can mix and match modules:
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Explore individual topics that interest you most
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Learn at your own pace
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Build a personalized learning path
By completing all required modules, you'll learn the art of teaching AI Assistants to understand human language. And you will be able to earn the industry-wide recognized AI Trainer certificate.
The course
The learning material for this course includes lectures, tests and downloadable reference guides. Knowledge that you can apply directly to your AI Assistant. It consists of 3 modules:
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Theory: Introduces the role of the AI Trainer within a conversational team, you will learn a glossary of common AI training terminology and the challenges of fitting human language to software systems.
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Build: You will discover the techniques and tools used for training AI systems, and how to implement them.
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Improve: Helps you enhance your AI Assistant after go-live, by sharing common metrics and ways to measure and optimize them.
The AI Training course is the product of deep collaborations with experts from major technology companies, universities, and some of the world’s largest Conversational AI operations.
The learning material in this program helps both individual learners accelerate their careers as well as enterprises scale their teams.
What you will learn
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Use a proven workflow to effectively train and optimize AI Assistants
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Collaborate effectively in an enterprise environment
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Develop great question recognition systems: Transform ‘messy’ human language into distincts requests that your AI Assistant can understand and act on.
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Apply core principles of natural language understanding, entity extraction, and intent recognition to every AI Assistant conversation
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Apply your skills to various Conversational AI technologies, platforms and tools, both generative and declarative
Is this the right course for me?
Modules
Explore the full course syllabus
Curious about what you'll learn?

Download the AIT 1 syllabus to learn how to analyze real user conversations, curate training data, improve AI performance, and collaborate closely with designers and developers.
Skills you’ll learn
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Apply Natural Language Understanding (NLU) concepts
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Follow our efficient CDI workflow
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Implement dialog content
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Analyse your AI Assistants performance
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Continuously improve your AI Assistant
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Recognize technical and business metrics
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Collaborate cross-functionally
What’s included
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All AI Training course modules
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All other course modules
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More than 500 videos total
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Regular Expert Classes
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Regular webinars
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Quizzes
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Downloadable canvasses
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Discounts to global CDI events
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Access to CDI Alumni Network
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Industry-wide recognized certification
Additional benefits
Exclusive access to our Expert Classes
Join virtual live expert classes and learn from the best. CDI hosts weekly live classes with experts from technology companies, leading university researchers, and enterprise practitioners. In these classes, you will learn about the latest developments, you can ask questions, and connect with your peers.
Join our online community
CDI Alumni are worldwide and work at all kinds of organizations. You will find a welcoming community that is always ready to support you in your journey and guide you to the next phase in your career. Connect, share insights, ask questions, access the international job board, and get access to special alumni perks and discounts.
Live events, webinars and hackathons
As a student, you get discounts to all other CDI events. Whether it's a Conversation Design Festival with 1000+ people online, or the in-person Beyond Boundaries festival, you will have early access and a student rate.
Exams & certificates
CDI’s Certificates have become the gold standard for people working in conversational AI. Many enterprises require their teams to be CDI certified to ensure quality in their operations. To be awarded the certificate, you’ll have to take a multiple-choice exam based on the content in the course modules.
Reasons to get certified
Professional credibility:
A CDI certification validates your expertise and knowledge in the field of conversation design, enhancing your professional credibility and reputation
Industry recognition:
The certification is recognized within the industry, making you stand out to employers, clients, and peers as a qualified and competent professional in conversation design.
Career advancement:
With a CDI certification, you are better positioned for career growth opportunities, promotions, and higher salary prospects. It demonstrates your commitment to professional development and mastery of relevant skills.
Skill validation:
The certification process ensures that you have a comprehensive understanding of conversation design principles, techniques, and best practices, providing a benchmark for your skills.
Competitive advantage:
The certification process ensures that you have a comprehensive understanding of conversation design principles, techniques, and best practices, providing a benchmark for your skills.
Networking opportunities:
Being certified by CDI connects you to a network of professionals, experts, and organizations in the conversation design community, offering opportunities for collaboration, mentorship, and knowledge sharing
Access to resources:
Certified professionals often gain access to exclusive CDI resources, tools, and ongoing education, helping you stay updated with the latest trends, technologies, and advancements in the field.
Enhanced quality of work:
The training and knowledge gained through CDI certification enable you to create higher-quality conversations.
AI Trainer Certificates
Reviews & testimonials
Join students from 50 countries, certified by CDI
“I've been working as a Conversation Designer for about a year now and I wanted to learn more about training the model. So I did! Thanks Conversation Design Institute for the great course!”
“I have been through my share of corporate educations, but this hands down one of the best. Conversation Design Institute Conversation Design is masterfully presented by Hans van Dam and provides great hands on advice on ways how to make bots speak human! ”
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