Increasing profits in Financial Services using Conversational AI
Learn Conversational AI skills with RMIT University’s College of Vocational Education and Conversation Design Institute
CDI Learning for Business is the World Leader in the development and delivery of conversational AI training courses for the financial services industry.
By training your UX, Customer Services, and IT teams to develop and optimize AI technologies, such as chatbots and digital voice assistants, you benefit from the following:
- Increased metrics such as customer engagement and customer satisfaction
- Easily implemented AI technologies that protect your reputation and relationships
- Improved productivity and efficiency of customer support teams
- Trained teams to implement new AI technologies which can handle enquiries 24/7
Talk to our experts about upskilling your teams in conversational design.
Find out more
RMIT's College of Vocational Education and Conversation Design Institute (CDI) deliver jointly accredited conversational AI skills programmes to Australian learners
RMIT University's College of Vocational Education and the Conversation Design Institute (CDI) have partnered to provide a unique programme that provides reskilling and upskilling for roles in the growing conversational AI industry.
RMIT is Australia's leading global university of design, technology, and enterprise with a track record for providing practical education for emerging technologies that shape the future of work.
CDI is the world's leading training and certifier for people in conversational AI and expert in the standards that create human-centric conversational AI.
CDI Learning for Business Trusted by Enterprise Finance Teams at
Most companies treat their deployments as tech projects. They buy technology, start training models, make integrations and then find a copywriter to turn their "Lorum Ipsum" into dialogue.
This never works. These companies did it differently together with CDI Learning for Business.
than a year. The team focused on technology but couldn’t
unlock the potential of this technology and translate the
potential into business goals.
Build winning conversational AI teams
At CDI Learning for Business, our Internationally recognised training packages will help your business maximise the benefits of effective conversational design within your chatbots and digital voice assistants.
Our range of courses ensures that your teams:
|Can plan and develop the right conversational design strategy & future-proof AI assistants to support your business objectives|
|Understand how AI can improve NPS Scores across customer service teams|
|Can use conversation design to reduce costs and deliver a higher-quality service across all areas of your business|
Can offer a career path for knowledgeable customer service representatives by upskilling them through conversation design
Find out more about our training packages
Frequently Asked Questions
Conversational AI is used by banking and financial services organizations across the globe including ABN AMRO, JP Morgan, NatWest, and many more to improve internal and external communications through chatbots and voice assistants.
Conversational AI is used to reduce customer service costs through chatbots and voice assistants to give customers the best answer possible, 24/7.
Should a customer need more help, the assistant can create a support ticket and assure the customer that their query will soon be addressed by a real person.
By using natural, customer-focused language automated conversations can deliver a great experience and increase customer satisfaction and retention.
Depending on your individual business requirements, your team will receive:
- Access to structured learning materials
- CDI training support consultants during office hours
- Regular sessions with external experts from the world of conversational AI
- Video tutorials and live webinars
- Internationally recognised certifications
All our courses are delivered through our learning management system, which provides access to course materials, help, and examinations.
Yes, we provide regular updates on course progress and recommendations for continual professional development.
Resources for financial services teams
In-depth resources about best practices, strategies and toolkits to implement.
Monthly expert classes with the biggest names in Conversation Design & CAI.
How conversational banking will help deliver a better customer journey.
CDI's Education Platform is the hub for your team's learning journey.