How Vodafone Trained & Certified More Than 100 Conversation Designers
Vodafone is constantly developing a one global AI Assistant named TOBi. It’s TOBi’s mission to help customers with everything that is Vodafone related. Vodafone handles 1 million live engagements per day.
But when you operate in so many countries, with local teams in charge of content and conversation design, how do you ensure proper conversation design? How do you make sure that everybody’s local application of TOBi speaks in the right tone-of-voice, that customers feel comfortable engaging with it, that it’s successful in its key mission of reducing costs while increasing customer satisfaction?
In this Use Case you will learn:
- How Vodafone trained 100 conversation designers in more than 20 countries
- How Vodafone implemented a structured workflow
- How conversation design teams work more efficient
- How Vodafone has learned to design high-quality conversations
Download Use Case:
I've been working as a Conversation Designer for about a year now and I wanted to learn more about training the model. So I did! Thanks Conversation Design Institute for the great course! Rick Witjes, ABN AMRO Bank
I thought that the course was succinct and excellently structured. Hans presents the pertinent information in a clearly digestible way and abundant use case examples are great at driving the points home. - Conversation Designer
I thoroughly enjoyed learning where I can improve the writing for our internal chatbot, especially in regards to the psychological aspects. I would absolutely recommend Conversation Design Institute’s courses. Tanja Veil, Conversational Copywriter at Swisscom