)
)
Get a high-level review of your current digital engagement, chatbot performance, and key opportunities to advance your conversational AI strategy.
Auditing: Assess now. See what's possible
Our comprehensive auditing services assess your conversational AI capability, not just your technology. Using the CDI Standards Framework, we evaluate your institution's readiness to deliver AI that strengthens student relationships across Mindset, Skillset, Culture, and Systems.
Watch video
How we differ
Where traditional audits focus on compliance and control, CDI's approach is different: we assess whether your AI creates trust and strengthens student relationships, not just whether it functions. Our technology-agnostic audits follow our industry-leading CDI Standards Framework and provide scoring across five levels of maturity.
What's included
Free CAI Maturity Assessment
In-Depth Capability Audit
A comprehensive assessment grounded in the CDI Standards Framework, that assesses existing AI assistants, team capabilities, organisational readiness, and roadmap with strategic recommendations.
Security and Compliance Review
Evaluation of security measures for sensitive student and staff data, with a focus on protection, compliance, and secure data handling.
Gap Analysis
Identification of automation opportunities and administrative workflow bottlenecks to improve efficiency and reduce manual effort.
Ideal for
Ideal for universities that want to evaluate where they stand today and uncover practical, actionable opportunities to improve.
Why universities choose CDI
Education-specific expertise
Deep experience in higher education through our global network of education specialists who understand institutional dynamics, student needs, and university values.
Trust-centered philosophy
Where others emphasise cost and control, we prioritize the quality of student experience and the trust it creates. Our expertise sits at the intersection of human-centered design, empathy, ethics, and communication.
Proven industry framework
Our CDI Standards Framework is validated across Fortune 500 companies and now tailored specifically for higher education contexts.
Capability building focus
We help institutions build sustainable Conversational AI strength, developing your Mindset, Skillset, Culture, and Systems for long-term success.
Global community
8,000+ certified professionals advancing the practice of student-centric Conversational AI.
Measurable impact
Proven standards grounded in empathy, trust, and inclusion, delivering improvements in both student relationships and operational excellence.
Technology independence
Our audits work with any platform or vendor, ensuring objective, student-first recommendations.
Innovation leadership
Always ahead of industry challenges with cutting-edge solutions that balance technological advancement with human values.
Next steps to get started
Read what’s working across universities, or benchmark your conversational AI maturity for free.
Let's start a conversation.
Are you ready to transform your university with student-centric Conversational AI? Go ahead and fill out the form.
Provide your details
Form submitted
Thanks, we’ll be in touch soon.
