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Team Training: Build Conversational AI expertise
Our programs teach your team the essentials in Conversation Design, AI Training, Prompt Design, and more, specifically tailored for higher education contexts.
Team training and certification
Enterprise Training includes:
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Access to 700+ educational videos and CDI's knowledge base
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Customized university training and certification programs
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Enterprise dashboard with team progress and reporting
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Higher education-specific workshops and case studies
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Expert office hours with education industry specialists
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Access to recordings of webinars and educational events
Workshops
Our hands-on, collaborative workshops are the perfect tool to bridge the gap between theory and practice. Boost your team’s confidence and turn your team into competent conversational AI professionals.
Workshops are technology-agnostic and applicable to all industries. Programs usually consist of multiple sessions on a weekly or bi-weekly basis. Programs can be tailored to the skill and knowledge-level in the team.
CDI Method for Higher Education
Learn about CDI's workflow for Conversational AI teams developed through client projects worldwide, now adapted for university environments. This workshop teaches the theoretical foundations and practical implementation of the CDI Method, helping you build scalable AI solutions that serve students, faculty, and staff effectively.
Student Service Conversation Design
Master the art of designing conversational flows for critical student touchpoints including admissions inquiries, course registration, financial aid, and support services. This workshop combines design patterns with higher education best practices, enabling your team to create intuitive conversational experiences that improve student satisfaction.
Educational AI Training
Develop expertise in building intent architectures that handle the unique complexity of university queries. This workshop teaches practical techniques for training AI systems to understand education-specific terminology and context.
Multilingual Prompt Design
Learn techniques for crafting effective prompts that serve international student populations and multilingual communities. This workshop covers cultural considerations, translation best practices, and testing methodologies to ensure your Conversational AI delivers consistent, helpful responses across languages while maintaining your institution's voice.
Voice Design
Explore the principles and practices of creating accessible voice-based conversational experiences. This workshop teaches you how to design voice interactions that accommodate diverse abilities and use cases, from hands-free navigation assistance to voice-enabled student services.
Educational Persona Design
Discover how to craft AI personalities that align with your institution's values, mission, and student audiences. This workshop guides you through the process of defining tone, language, and behavioral guidelines that feel authentic to your culture while maintaining professionalism, building student trust, and creating engaging conversational experiences.
Why universities choose CDI
Education-specific expertise
Deep experience in higher education through our global network of education specialists who understand institutional dynamics, student needs, and university values.
Trust-centered philosophy
Where others emphasise cost and control, we prioritize the quality of student experience and the trust it creates. Our expertise sits at the intersection of human-centered design, empathy, ethics, and communication.
Proven industry framework
Our CDI Standards Framework is validated across Fortune 500 companies and now tailored specifically for higher education contexts.
Capability building focus
We help institutions build sustainable Conversational AI strength, developing your Mindset, Skillset, Culture, and Systems for long-term success.
Global community
8,000+ certified professionals advancing the practice of student-centric Conversational AI.
Measurable impact
Proven standards grounded in empathy, trust, and inclusion, delivering improvements in both student relationships and operational excellence.
Technology independence
Our audits work with any platform or vendor, ensuring objective, student-first recommendations.
Innovation leadership
Always ahead of industry challenges with cutting-edge solutions that balance technological advancement with human values.
Next steps to get started
Read what’s working across universities, or benchmark your conversational AI maturity for free.
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