Conversational AI for Higher Education Product Brochure

At the Conversation Design Institute, we understand the growing pressure on higher education institutions to enhance their digital services. Universities and colleges are expected to provide faster, more intuitive support for students and staff while managing increasing workloads, constrained budgets, and rapidly evolving expectations around AI-driven experiences.

This document outlines how CDI helps institutions launch and scale effective AI assistants through structured auditing, team training and certification, and hands-on consulting support. It also highlights the transformative impact of AI across key use cases such as admissions, student helpdesks, and IT/HR staff support.

To help you identify where your institution stands today, we recommend taking the free Conversational AI Maturity Assessment, a practical starting point for understanding capability gaps and next steps.

Must Read for: Leaders in Education, Customer Service Leaders/Managers, Digital Transformation Leaders, Product Experts