Proving the value of Conversational AI

"Proving the value of Conversational AI" addresses the challenge universities face when asked to demonstrate ROI from their AI assistant investments. Most institutions lack frameworks, tools, or team capacity to measure real impact, resulting in vague metrics, inconsistent reporting, and senior stakeholders uncertain whether assistants are delivering value. CDI helps institutions define meaningful ROI in their own context and provides structure to evaluation by helping teams map goals to outcomes and build clear cases for improvement or expansion.

Must Read for: Senior university leadership and executives needing to justify AI investments, product owners and managers, CFOs and budget decision-makers evaluating ROI, IT directors and CIOs responsible for AI implementations and strategic planning teams assessing digital transformation value.