Insight Report: Supporting student wellbeing

"Supporting student wellbeing with Conversational AI" addresses the challenge of fragmented wellbeing services across university systems, departments, and channels where students often don't know what support is available or how to access it. When assistants designed to help are unclear, underused, or lacking in empathy, the result is missed opportunities for early intervention and increased pressure on already overwhelmed support staff. CDI helps universities design wellbeing assistants that serve as a first point of contact—offering private, accessible guidance that connects students to the right services at the right time.

Must Read for: Student wellbeing and counseling directors, mental health services coordinators, student affairs and student services leadership, educational technology professionals implementing wellbeing tools, university administrators concerned with student retention and support, and crisis intervention and support staff managing student needs.