You’ve got a Chatbot, but it’s not working for your students

"You've got a chatbot – but it's not working for your students" addresses the widespread problem of underperforming university chatbots that are technically live but failing to deliver student satisfaction or operational value. CDI emphasizes that fixing these systems requires building internal capability, strategy, skills, and governance, rather than just purchasing new technology.

Must Read for: University IT directors and CIOs managing chatbot implementations, student services leaders responsible for student experience, educational technology teams overseeing conversational AI projects, university administrators evaluating digital transformation ROI, and procurement decision-makers considering how to optimize existing investments or avoid similar pitfalls in future implementations.