Conversational AI for Higher Education: Supporting Students and Staff at Scale

At the Conversation Design Institute, we recognize the pressures higher education faces today. Institutions are being asked to deliver more — better services, faster responses, and seamless digital experiences — all while working with tighter budgets, limited resources, and rising expectations from students, staff, and leadership.

In this document, we provide insight into some of the key considerations and a primary use case for Agentic AI in the higher education sector.

Must Read for: Leaders in Education, Customer Service Leaders/Managers, Digital Transformation Leaders, Product Experts