CDI Method Foundation Syllabus

At the Conversation Design Institute, we believe the future of AI is deeply human. As organizations adopt conversational AI across customer service, marketing, and internal operations, there’s a growing need to design interactions that are not just functional but truly meaningful and effective.

This syllabus offers a clear path into the world of conversation design. Whether you're transitioning from UX, linguistics, customer experience, or just curious about designing for AI, this guide introduces you to the CDI Method, our proven, human-centered framework for creating AI Assistants that people trust.

Must Read for: Aspiring Conversation Designers, UX Professionals, Writers & Linguists, Customer Experience Strategists, Digital Transformation Teams