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Hold yourself to a higher standard. Conversation Design Institute can assess your team, technology, and organization. We provide expert recommendations on how to improve.
Helping you excel at conversational AI
Everything you need to create winning AI Assistants.
Valued clients
Brands like Nespresso, Lloyds, and Lidl have leveraged Conversation Design Institute to enhance their capabilities and improve business outcomes, demonstrating the power of effective conversation design.
Training and certification
Become an AI professional with Conversation Design Institute. Get certified in today's most in-demand skills with industry-recognized training in conversational and generative AI.
What do our students say
Hear from our students about their experiences and the impact of our programs.
“It was a pleasure working with the CDI team. Each team member was extremely professional and brought deep expertise in their area of focus – AI training, copywriting, and conversation design.”
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“It’s been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.”
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“Having the expert advice from CDI has really helped us to create with confidence the first version of the global Experience Strategy Framework and distribute it to the design community across all Vodafone markets.”
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For businesses
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CDI Standards Framework
Unlocking value in Conversational AI
The CDI Standards Framework is a collection of proven strategies helping organizations deploy AI assistants at scale. Our knowledge is grounded in years of experience training successful conversational AI teams.
CDI certificates give you the skill set for each level so you make sure you are on track
CDI Standards Framework is a systematic approach to developing a conversational AI capability by ensuring Mindset, Skillset, Culture, and Systems are all developed in the right pace.
CDI Workflow
is a systemized approach to creating human centered and goal oriented AI Assistants at scale.
The workflow works for all conversational channels, is technology agnostic, and works for both declarative and generative AI approaches.
Turn ambition into action
Level up your conversational AI practice to ensure your AI assistant reaches its full potential. Start today.
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Play
Chatbot Excellence Program
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Conversational AI use cases
Learn about Conversational AI
Discover the building blocks that make up conversational AI. Select a topic of interest to dive deeper.
Topics and use cases
Case Studies
Real-world success stories of top brands implementing CDI's innovative approach.
Resources
Explore insights and tools from Conversation Design Institute, empowering you to successfully implement conversational AI solutions.
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“After working with more than 100 enterprises I started to see the patterns that I knew we could codify.
That system ultimately became the CDI Standards Framework.”
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News, Trends & Updates
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