Become an expert in Conversation Design
Learn to create human-centric AI Assistants.
Enterprises that value our certificates
Leading in Conversation Design
We’re the world’s leading training and certification institute for conversation design. Our proven workflow helps you create human-centric experiences for AI Assistants, like chatbots and voice assistants.
Whether you’re an individual designer entering the field or an enterprise looking to close your team's skill gap, our courses and certificates help you design, develop, and deploy valuable conversational experiences.
Find the learning experience that works for you
Full course + Certification
Get access to all course materials and become a true expert. You can take the exam for one of the accredited certificates.
View our courses
Certificate only
If you already have the necessary expertise or you have already subscribed to our course materials, then you can take the exam and earn your certificates
View our certificates
Library access only
Get access to all course materials. Use it to study at your own pace or as a reference library during your work. No certificate included
Discover full access-
Conversation Design Institute's courses gave me the confidence that I can handle any Conversation Design project for anyone.
Joseph Suskin International award-winning copywriter and Conversation Designer
Who it’s for
Creating good conversational experiences requires a unique combination of skill sets. That’s why all kinds of people are entering the field. If you are interested in UX design, linguistics, data, content management, or copywriting, we’re ready to level up your career.
For teams
Creating successful AI Assistants is a team effort. Therefore it’s nice to enroll as a team and learn together.
Conversation Design Institute offers teams the opportunity to add (virtual) live sessions to the online courses to adopt the workflow into your team more effectively. A perfect solution for most organizations.
Watch our 30 second intro
Meet
Conversation Design
Institute
One workflow for every conversational interface
You will learn a technology-agnostic voice-first approach to conversation design.
This means that you can apply this workflow to all conversational interfaces like chatbots and voice assistants, regardless of the technology that you use.
Some of the things you will learn
Successful teams follow a human-centric workflow that unifies an understanding of technology, psychology, and language. Within this workflow, there are lots of micro-skills that you will learn in our easy to understand courses.
Workflow
- Selecting use-cases
- Mentalizing conversations
- Sample dialogue
- Expert rewrite
- AI Training
- And more…
Fundamental writing
- Acknowledgements
- Confirmations
- Turn-taking
- Discourse markers
- Repair
- And more…
Conversational Copywriting
- BJ Fogg Model
- Empathy first
- Reduce effort
- Increase motivation
- Inclusivity
- And more…
Building and improving
- Natural language understanding
- AI Training
- K-Fold cross validation
- Inclusivity
- Improving cognition
- And much more
Watch the intro class for free
The world of AI Assistants is fun and innovative. If you are new to this field, you might want to know what you are getting yourself into. Just watch this first class for free and make sure you understand what you are signing up for. Enjoy!
Start studying for free
Create a free account and get a preview of our classes. You will find a rotating collection of beginner, intermediate, and expert lectures to start your journey in conversation design.
Join students from 50+ countries, certified by CDI
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Just like you cannot imagine a company without engineers today, you cannot imagine a company without conversation designers 5 years from now.
Hans van Dam Founder & Dean of Conversation Design Institute
About Conversation Design Institute
Conversation Design Institute is the world’s leading training and certification institute for designing for conversational interfaces. The proven workflow is validated around the world and the standard for making chatbots and voice assistants successful.
The team at Conversation Design Institute has worked for companies like Google, Daimler, Adidas, KLM, Booking.com, and many more.
Setting the standard in Conversation Design
Conversation Design Institute is working towards industry standards for conversation design. Together with major industry stakeholders, we have drafted a manifesto that calls for industry alignment. This manifesto describes a human-centric workflow and different skill sets and responsibilities.
This manifesto is supported by universities, technology companies, enterprises, and leading conversation designers. Through our advisory board, we ensure that our workflow, courses, and certification programs stay relevant for years to come.
Discover our manifesto
Enter this booming industry
Voice is the fastest adopted interface the world has ever seen. Organizations expert to automate 85% of their customer interactions in the next 5 years with chatbots and voice assistants.
That means that every organization is going to be hiring people that can make these AI Assistants more human-centric and valuable. Just like you cannot imagine a company without engineers today, you cannot imagine a company without conversation designers 5 years from now.
Are you ready for this future?