• Format (own pace)
    Online course
  • Time (estimated)
    4 hours per week
    for 10 weeks
  • Starting date
    Any time
  • Subscription license
    1 year
  • Price (+ VAT where applicable)
    $ 999
Enroll Download course syllabus

Perfect if you...

  • are a certified conversation designer that wants to learn more about the technology
  • have a background in customer service
  • have an interest in data-science
  • are a graduate exploring a smart career move

Our students work for brands like

The role of the AI Trainer

The AI Trainer turns data into understanding. You take human-centric designs from your team members and implement them in the Assistant. During implementation, you add training phrases to help the Assistant understand people and serve the right dialogue or action. Once the dialogues are live, you analyse data and continuously improve the Assistant’s cognition. And, you will identify new intents that people will expect the Assistant to address.

What you will learn

  • iconConversation Design Workflow
  • iconPrinciples of natural language understanding
  • iconEntity extraction
  • iconIntent scoping
  • iconUnderstanding analytics
  • iconImproving cognition by testing
  • iconTechnical metrics like accuracy and precision
  • iconBusiness metrics like containment and CSAT

What you will get

  • 130+ video lectures
  • New lectures added frequently
  • Examples and hands-on advice
  • Quizzes to test your knowledge
  • Downloadable templates and canvases
  • Invites to virtual meetups and live webinars
  • Access to the latest research
  • Deep knowledge of a proven workflow
  • Clear understanding of developing conversational AI
  • iconCertificate worth $ 695
  • iconFree exam retake
Michelle Parayil
Michelle Parayil
Senior Conversation Designer
Francesco Palma
Francesco Palma
Conversational AI
Austin Bedford
Austin Bedford
UX Designer & Conversation Designer

Join students from 50+ countries, certified by CDI

Join our community now and start creating human-centric AI Assistants.

Our graduates by the numbers

Our community of graduates is creating AI Assistants that are collectively having more than 5 million conversations per day. With that growing impact comes a growing demand for AI Training, Conversation Design, and Conversational Copywriting.

Active learners
Work in a Conversation Design related function
Open vacancies

Where our graduates work

ABN Amro
JP Morgan Chase & Co.

Talks with Willem.

Now Conversation Designer for various enterprise-level clients

CDI Conversation Designer Course Alumni

“My first conversational gig was building a bot for a Dutch bank. The Conversation Design Course really helped solve a bunch of challenges we were facing; how to structure our workflow, write consistently good dialogues and clarify the right approach to building awesome bots! I use the learnings from this course in every AI assistant I work on, I cannot imagine going without these insights.”

Meet your teacher — Hans van Dam

Hans van Dam is co-founder and CEO of Conversation Design Institute. With his enthusiasm for the field, he gives lectures at multiple universities, is a keynote speaker and podcast host. In 2020 he was recognised as one of the most influential people in voice by Voicebot.

Passionated about advancing trust and communication between people and AI., he sees the recognition, development and promotion of conversation design as a way to advance and support this new workforce.

With a background in copywriting, technology, and customer service, Hans knows how to unlock the potential of conversational AI.


Career in Conversational AI

Companies all over the world are looking to increase the value of their conversational experiences. They need the technology and a team of experts to create their human-centric AI assistant. The demand for these roles will only continue to increase. In the next few years, over 5 million people will be working in this field.

At Conversation Design Institute you get trained and certified in these crucial roles. You can legitimate your new skill set with your proven certification and boost your career. This trusted certificate ensures quality across the industry so we can move forward together.

About our certificates

Good teams have the right balance of skill sets. Some team members are more technical and others are more creative. To develop successful AI Assistants, teams need Conversation Designers, Conversational Copywriters, and AI Trainers.

Our certificates are recognized by enterprises, universities, and technology companies. They tell managers that you have the required skill set and can onboard the team quickly.

Read our manifesto
image image image

I just landed my next job for a chatbot implementation. Thanks in part to your training, I have been able to convince them, thank you!

Sander Chatbot Implementation Specialist at ChatFlow

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Frequently asked questions

This is largely dependent on the time you decide to dedicate to it. For better retainment, we recommend taking at least 3 to 4 weeks to complete the course, for 2-4 hours per week. This way you have plenty of time to view all the lectures, practice with the quizzes and review any challenging topics.

If you don’t pass the final exam, you get personalized feedback and recommendations for further studying. No worries though, when you enrolled in this course bundle, you get one retake free of charge.

Absolutely, once you are certified you will receive an invitation to join the exclusive Conversation Design Institute community, where you can share insights, ask questions or discuss anything conversational.