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News, Trends & Updates

Discover insightful blogs and articles from CDI

Hybrid systems over hype
Hybrid systems over hype

About the author: In her role as Client Strategy Lead at CDI, Cindy partners with organizations to b…

Jul 2, 2026
4 min read
The Hidden Sound of Trust
The Hidden Sound of Trust

Trust isn't just built through words. In voice AI, tone, rhythm, and pronunciation shape every inter…

Jul 2, 2026
4 min read
Why your AI agent can spend your trust
Why your AI agent can spend your trust

An AI agent can complete a task perfectly and still damage customer trust. This article explores why…

Jun 22, 2026
5 min read
The invisible rules of agentic AI
The invisible rules of agentic AI

Discover why trust, context, and conversational design are becoming the defining factors of successf…

Jun 19, 2026
4 min read
Why your AI agent might be culturally clueless
Why your AI agent might be culturally clueless

AI models may be trained on billions of words, but that doesn't mean they understand people. This ar…

Jun 17, 2026
4 min read
How to Design Autonomous AI Agents That Build Trust at Scale
How to Design Autonomous AI Agents That Build Trust at Scale

Learn why autonomous AI agents require fundamentally different design methodology than chatbots, and…

May 22, 2026
6 min read
Preparing Students for an agentic AI Workforce
Preparing Students for an agentic AI Workforce

Demand for AI talent has grown fivefold in just one year, with job postings requesting AI skills inc…

May 11, 2026
7 min read