The CDI Standards Framework

Most organizations approach conversational AI as a technology project, but those that succeed treat it as an enterprise capability. This white paper emphasizes that technology alone cannot ensure consistent, trustworthy, or scalable AI assistants—governance is essential.

Organizations face pressure to enhance customer satisfaction, reduce service costs, and modernize customer experiences. While conversational AI offers potential solutions, many enterprises struggle to automate effectively, deliver consistent experiences, or mitigate risks associated with new AI models. The core issue often lies not in the technology but in the lack of a unified Conversational AI Governance Framework.

The CDI Standards Framework provides a solution. With over a decade of experience and collaboration with leading enterprises, it offers a practical, human-centered governance model. Key topics covered include:

• Current challenges in conversational AI for enterprises.
• Benefits of good governance in unlocking ROI.
• The structure and purpose of the CDI Standards Framework.
• The business case for adopting governance standards.
• An example of enterprise transformation using CDI's approach.
• How CDI supports the design and implementation of governance models.

Must Read for: CX leaders, Chief Digital/AI Officers, and product owners involved in conversational AI programs, offering high-value insights into governance as a strategic capability.