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A Legacy of Excellence in Conversational AI
Founded in 2018, Conversation Design Institute has been at the forefront of Conversational AI education advancing career with its industry backed certifications. To date, CDI has educated over 13,000 students worldwide through its Academy. The institute has partnered with 200+ enterprise clients across 30+ countries, providing technology-agnostic services that drive innovation and operational excellence. With offices in Amsterdam (NL) and Austin (USA), CDI has cultivated the largest global network of experts dedicated to shaping the future of conversational AI.
A New Era of Learning
As Conversation Design Institute reaches its seventh year, it is embracing a transformative new learning model. The institute has launched a cutting-edge learning portal, offering an annual course subscription that provides students with unlimited access to all CDI courses, modules, expert classes, and webinars. This ensures learners have on-demand access to the most comprehensive Conversational AI curriculum available.
Looking Ahead: Major 2025 Content Releases
CDI’s most extensive lineup of educational content launches includes:
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Retrieval-Augmented Generation (RAG) and Prompt Design
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Conversation Design Workflows and Design Patterns
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Digital Humans
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Content Structuring for Large Language Models (LLMs)
These additions reinforce CDI’s commitment to equipping professionals with the skills necessary to excel in the rapidly evolving Conversational AI landscape.
Showcasing Conversation Design Institute’s Full Spectrum of Enterprise Services
Beyond education, CDI has long been a trusted enterprise partner. The new website now fully showcases CDI’s full suite of enterprise services, including:
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Assessment – Offering both Standard and Comprehensive audit options to assess and enhance conversational AI capabilities
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Team Training and Certification – Industry-leading programs designed to upskill teams and certify professionals in best practices.
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Consulting Services – Helping enterprises strategize, implement, and scale their Conversational AI vision.
The Future of Conversation Design Institute: More Innovation to Come
With a fresh new identity and an expanded learning model, 2025 is set to be CDI’s most ambitious year yet. The institute has several major announcements lined up, promising even greater innovations in Conversational AI education and enterprise services.
"This rebrand and new learning model are just the beginning," says Hans Van Dam, Co-Founder at CDI. "We’re committed to empowering professionals and enterprises with the skills and tools needed to shape the future of Conversational AI.”
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About Conversation Design Institute
Conversation Design Institute (CDI) is at the forefront of developing the methods, skillsets, and standards that help enterprises deliver great conversational experiences at scale. With offices in both Austin (USA) and Amsterdam (NL), CDI assists organizations in developing high quality chatbots and voice applications at scale.
