• Format (own pace)
    Online course
  • Time
    2 hours
  • Certificate of completion
  • Course access
Enroll $ 99

Plus VAT where applicable

Perfect if you…

  • are curious to see whether conversation design is a field for you
  • want to know the basics of AI Assistants in terms of tech and design
  • want to add to your set of basic skills in the world of tech and language

Might not be right if you…

  • have more than a year of experience working in conversational AI
  • are an engineer or data scientist, or are looking for a course on a specific conversational AI technology

What you will learn

  • The history and development of conversational AI
  • Different conversation design interfaces and inspiring applications
  • How to design with the CDI workflow
  • How to set requirements when starting a conversation design project
  • How to design a bot persona
  • How to design and optimize a conversational flow

What you will get

  • Introduction to Conversation Design
  • Access to the CDI alumni network and invites to virtual events
Michelle Parayil
Michelle Parayil
Senior Conversation Designer
Francesco Palma
Francesco Palma
Conversational AI
Austin Bedford
Austin Bedford
UX Designer & Conversation Designer

Join students from 50+ countries, certified by CDI

Join our community now and start creating human-centric AI Assistants.

Meet your teacher — Hans van Dam

Hans van Dam is the co-founder and CEO of Conversation Design Institute. With his enthusiasm for the field, he is a regular keynote speaker, hosts a conversation design podcast, and often gives lectures at universities. In 2020 he was recognized as one of the most influential people in voice by Voicebot.

Passionate about advancing trust and communication between people and AI, he sees the recognition, development, and promotion of conversation design as a way to advance and support this new field.

With a background in copywriting, technology, and customer service, Hans knows how to unlock the potential of conversational AI.


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