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Welcome to Introduction to Agentic Experience Design. The systematic methodology for designing autonomous AI agents in high-stakes contexts.
The shift from chatbots to autonomous agents is already happening. Systems that once responded to commands now make decisions and take actions on behalf of humans, booking appointments, processing claims, approving requests, coordinating care.
This creates an unprecedented opportunity to build Conversational Capital at scale. It also creates unprecedented risk to destroy trust faster than it can be rebuilt.
This course provides the frameworks you need when automation stops responding and starts acting.
Why AXD exists
Traditional chatbot design focuses on answering questions. Agentic Experience Design focuses on autonomous action while preserving Conversational Capital: the trust that compounds slowly but collapses suddenly.
You’re no longer designing systems that inform. You’re designing systems that act on behalf of humans in contexts where mistakes have real consequences.
AXD gives you systematic methodology for this new reality.
What you will learn
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Apply the complete 12-step CDI Method to autonomous agent design
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Design agents that build Conversational Capital, not destroy it
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Use the Agentic Canvas to map complete context before designing
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Define appropriate autonomy boundaries using Authority Tiers
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Identify what NOT to automate using the Exclusions Framework
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Test design before building through stakeholder review and Wizard of Oz
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Deploy through systematic phased rollout protecting trust at scale
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Measure capital trajectory, not just efficiency metrics
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Steward trust in healthcare, finance, insurance, and enterprise contexts
Is this the right course for me?
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Flexible Payment options
Modules
Course Introduction
Foundation
- Conversational Capital
- What is an Agent
Strategy
- Step 2: Identify Users
- Step 3: Consider Technology
- Step 4: Develop Guidelines
Design
- Step 6: Golden Conversations
- Step 7: Agent Artifacts
- Step 8: Testing
- Step 9: Feedback and Iteration
Build
- Step 11: Tool Integration
- Step 12: Deploy & Optimize
Synthesis
Download the full course syllabus
Curious about what you’ll learn?
Download the complete syllabus with detailed curriculum breakdown:
Agentic Experience Design Syllabus
Get the full breakdown of foundations, the 12-step CDI Method, frameworks, skills, and certification requirements.
Skills you’ll learn
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Identify which use cases to automate and which to explicitly exclude
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Map complete context using the Agentic Canvas
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Design appropriate autonomy using Authority Tiers
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Protect vulnerable users and high-stakes contexts systematically
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Create golden conversations defining excellence
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Test agents before deployment (stakeholder, user, adversarial)
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Build knowledge architecture that resolves Content Debt
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Deploy through phased rollout protecting Conversational Capital
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Monitor capital trajectory, not just efficiency metrics
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Steward trust at scale in regulated environments
What’s included
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Complete AXD Methodology: 17 video lessons (Introduction + 3 Foundations + 12 CDI Method steps + Synthesis)
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Practical Exercises: Reflection prompts and hands-on assignments after each lesson
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Knowledge Validation: Quizzes and assessments ensuring comprehension
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Downloadable Frameworks: Agentic Canvas, Authority Tiers, Exclusions Framework, Agent Charter template, and all core tools
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Professional Certification: Professional AXD certification demonstrating methodology mastery
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3-Year CDI Subscription including regular live webinars with industry experts, emerging frameworks and methodology updates, early access to advanced AXD courses, and invitations to virtual CDI events
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Exclusive Discounts: Preferred pricing for CDI events, workshops, and advanced courses
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Community Access: Join 15,000+ CDI alumni network across healthcare, finance, insurance, and enterprise
Additional benefits
Regular Webinars & Expert Classes
Join virtual live sessions and learn from industry practitioners. CDI hosts regular webinars covering agent design implementations, emerging frameworks, regulatory considerations, and real-world case studies.
Join Our Online Community
Connect with 15,000+ CDI-certified professionals across industries. The CDI alumni network spans healthcare systems, financial institutions, insurance companies, and enterprises facing similar autonomous agent challenges. Share implementations, ask questions, learn from peer experiences, and access the international job board.
Live Events & Conferences
As an AXD student, you get discounts to all CDI events. Whether it’s virtual festivals or in-person Beyond Boundaries conferences, you’ll have early access and preferred pricing.
Professional AXD Certification
Upon completing all lessons and assessments, you’ll receive a professional Agentic Experience Design certification of completion from CDI, the world’s leading institute for conversational AI and autonomous agent design.
This certification demonstrates:
- Mastery of AXD methodology and the 12-step CDI Method
- Expertise in designing autonomous agents for high-stakes contexts
- Understanding of Conversational Capital and trust preservation at scale
- Ability to apply systematic frameworks (Agentic Canvas, Authority Tiers, Exclusions)
Reasons to get certified
Professional credibility
AXD certification validates your expertise in autonomous agent design, enhancing credibility with employers, clients, and stakeholders in regulated industries.
Industry recognition
As autonomous agents become central to organizational strategy, AXD certification positions you as a qualified expert in this emerging field.
Career advancement
With AXD certification, you’re positioned for leadership roles in agent design, Customer Experience (CX) innovation, and product management for autonomous systems.
Skill validation
The certification ensures comprehensive understanding of agent design principles, frameworks, and best practices for trust preservation at scale.
Competitive advantage
In a market flooded with prompt engineering courses, AXD certification demonstrates systematic methodology for designing agents responsibly in high-stakes contexts.
Networking opportunities
Connect with practitioners across healthcare, finance, insurance implementing autonomous agents using AXD frameworks.
Access to resources
Certified professionals gain 3-year access to methodology updates, emerging frameworks, webinars, and advanced courses as the field evolves.
Enhanced quality of work
The training enables you to design agents that build Conversational Capital instead of destroying it, protecting your organization’s most valuable asset.
Agentic Experience Design Certificate
Reviews & testimonials
Join students from 50 countries, certified by CDI
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“I've been working as a Conversation Designer for about a year now and I wanted to learn more about training the model. So I did! Thanks Conversation Design Institute for the great course!”
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“I have been through my share of corporate educations, but this hands down one of the best. Conversation Design Institute Conversation Design is masterfully presented by Hans van Dam and provides great hands on advice on ways how to make bots speak human! ”
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