The Conversation Design Institute Blog

Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.

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Is ChatGPT a powerful tool for professional use?

So, you’ve heard about the new large language model (LLM), ChatGPT? It’s been tipped to take over humans in disciplines like content creation, customer services and even in healthcare roles.

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Improving CS Finance in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US based colleagues at CDI Services, a global leader in Conversational AI...

Managing CS Quality in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US based colleagues at CDI Services, a global leader in Conversational AI...

Four tips to help CS Leaders up their AI game

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US based colleagues at CDI Services, a global leader in Conversational AI...