)
)
)
Learn the CDI method for designing AI agents that act responsibly, with governance and trust built in. Right for the agentic era.
Build or evolve a Conversational AI experience
You want to build a new Conversational AI experience, or evolve one you already have: migrate it, scale it across markets, or take it to the next level. You need expert hands on the build, getting it right end to end.
)
What we build with you
Strategic support
)
We help clients define their North Star and roadmap for their conversational AI initiatives, as well as the value proposition and map out potential cost savings.
Design and build AI assistants
)
We plan, design, and build AI assistants for clients without an existing team. We can help you build anything, from a POC to a production-ready, customer-facing product.
Implementation support
)
We can take on any implementation task, from managing training data to interacting with engineers to testing and deployment.
Forward-Deployed Experts
)
We place a certified CDI expert inside your team to improve the conversations you already run: working to the CDI Standards and the CDI Method, with the institute behind
Global expansion
)
Planning a multi-market rollout of your AI assistant? You can work with our experts to plan and execute global expansion or set up global governance.
Migration support
)
Planning an AI assistant migration? Our experts help you plan and execute it smoothly, without losing what was working.
our standards
The CDI Standards Framework
Our assessments aren't a matter of opinion; they're measured against the CDI Standards Framework, our definition of what it takes to get AI conversations right.
The CDI Standards Framework brings together two fundamental perspectives: People and Organisations: how individuals grow, and how teams operate; and Interior and Exterior: what we believe, and what we build.
Each standard is evaluated through Four Forces: Mindset, Skillset, Culture and Systems.
Our thirty-one standards across six domains each have maturity levels, so "good" is defined and your progress is something you can actually see.
Six domains, thirty-one standards with maturity levels from foundational to leading.
Discover our case studies
Assessing, improving and implementing the building process for a cosmetics chatbot
Conversation Design Institute (CDI) was asked to perform a fast track audit. This improved the inter…
Honeybook explores Agentic Experience Design
CDI enjoyed hosting a group of talented content and design experts from Honeybook for a one day work…
Boosting Voice AI Performance for Deutsche Telekom
CDI equipped Deutsche Telekom's mixed team of engineers, business stakeholders, and designers with t…
Leading Global HR Services Provider
Conversation Design Institute (CDI) was asked to help redesign the chatbot of a global leader in wor…
IND embraces Conversational AI as a channel
The IND is the Immigration and Naturalisation Service (Immigratie- en Naturalisatiedienst). Their 'c…
Global Sports Retail Chatbot
A Forbes 500 sports retail brand launched their customer service chatbot in the US market in 2020. I…
Migrating Hansgrohe's Chatbot, Hans
The Hansgrohe Group, a leading German sanitation company, is known for its premium brands Hansgrohe…
Migrating Trulet’s Chatbot, Trudi
Trulet, an Australia-based company, created Trudi—an innovative AI chatbot for real estate that enha…
Expanding multilingual IVR support
A leading global provider of cutting-edge software and services, embarked on a transformative journe…
Goodcall’s AI Phone Assistants
Goodcall is a California-based startup that specializes in delivering AI-powered phone assistants th…
Healthcare HR Chatbot
Over the course of two years, CDI worked with one of the world’s leading pharmaceutical companies to…
Vandebron’s Chatbot, Mick
Conversation Design Institute worked with Dutch energy company Vandebron to build and launch their c…
Vodafone’s Virtual Assistant, TOBi
Vodafone Group Plc, Europe’s largest Mobile and Fixed Network Operator, serves over 300 million mobi…
HP’s Virtual Assistant
HP Inc. is a technology company that believes one thoughtful idea has the power to change the world.…
Start the conversation
Ready to get it right? Tell us what you're building.
Provide your details
Form submitted
Thanks, we’ll be in touch soon.
FAQs
Can you migrate our existing assistant?
Yes; we plan and execute migrations, and have done it without losing what was working.
Can you build from scratch, or only improve an existing assistant?
Both; from a proof of concept to a production-ready, customer-facing assistant, or evolving one you already have.
Can you help us scale across markets and languages?
Yes; multi-market rollout and multilingual expansion are core, including setting up global governance so quality holds as you scale.
Are you tied to a particular platform?
No; we're technology-agnostic and work across declarative and generative stacks, so you're not locked into our tooling. Choosing between platforms? See our guide to Conversational AI platforms.
