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Our experts work inside your organisation, platform and your workflow: configuring, testing and tuning the conversations you already run.
Get AI conversations right, from inside your team
Forward-Deployed CDI Experts: certified specialists working with you, improving your conversations using the CDI Standards and the CDI Method, with the backing of Conversation Design Institute.
One of our people, working as one of yours
A Forward-Deployed CDI Expert is not a freelancer with a badge. They are certified practitioners, deployed into your team, working with CDI IP, the CDI Standards and the CDI Method, and a quality process.
What that means in practice
Every deployment is different: platform, sector, scope and team all vary. But whoever we send and wherever they land, three things are the same on every on every engagement.
Embedded in your team
Working to the Standards
Our experts work on your products, bringing expertise grounded in the CDI Standards and the CDI Method: a shared definition of what good looks like.
Backed by CDI
Each expert is coached by CDI's consulting team; the quality loop sits behind every engagement, not just the person in front of you.
What they work with
The CDI Standards
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The industry benchmark for enterprise Conversational AI, spanning strategy, design, build and governance.
The CDI Method
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Three stages - Strategize, Design and Build - with defined roles and outputs at every step.
How forward deployment works
Scope
We agree the conversations, channels and outcomes that matter; nothing open-ended.
Match
We assign a certified Conversational AI or AXD expert whose experience fits your platform and sector.
Deploy
They join your team and start helping you get AI conversations right.
Improve
The work compounds: your expert keeps improving conversations, coached and quality-assured by CDI behind the scenes.
Certified before they're deployed
Our Forward-Deployed CDI Experts are CDI Academy Certified, coached by CDI's consulting team and quality-reviewed on every engagement.
Certified in practice
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“It's been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.”
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FAQs
What does a Forward-Deployed CDI Expert do day to day?
They work on your live conversations inside your own platform: prompt and flow design, testing, tuning, knowledge curation, and evaluation. They use the CDI Method and work to the CDI Standards.
Do they build or change our technology stack?
No. They improve conversations within the platform you already run: configuring, testing and tuning. They do not build or replace your stack.
How are they different from freelancers or contractors?
They are certified practitioners working with CDI IP, coached by CDI's consulting team, and quality-reviewed on every engagement.
How quickly can an expert start, and how long do they stay?
Engagements are scoped to outcomes, not open-ended time. We agree the conversations, channels and outcomes first; deployments then run as long as the work warrants, reviewed as we go.
How do we get started?
Start the conversation with us below. We scope what you're trying to fix, match you with a certified expert and take it from there.
Start the conversation
Tell us what you're trying to do and we'll tell you whether a Forward-Deployed CDI Expert is right for you.
Provide your details
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