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A fast first read: an online diagnostic workshop, an automated review of your assistant, and where to put things right first.
Find out where we stand
You're responsible for your conversational AI strategy and you need a read on where you are. What's working, what's broken, where the risk is, what good looks like.
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CDI's Assessment Services
Focused Assessment
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Twelve priority standards scored in full, an indicative read across all 31 CDI standards and a 90-day priority plan, all delivered in 15 working days.
Comprehensive Assessment
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In-depth evaluation of your AI assistant, team readiness, business case, technology stack, and operational processes.
Continuous Assessment
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A standing quarterly read with a re-score against your Comprehensive baseline and your roadmap progress tracked.
Conversational Capital Assessment
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Our Conversational Capital Baseline Assessment shows whether your AI builds trust or burns it.
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Find out what’s wrong. Then put it right. CDI’s assessments give you an independent, scored read on your conversational AI against the CDI Standards Framework: thirty-one standards across six domains, each with maturity levels.
Learn about our Light, Focused, Comprehensive and Continuous assessments - what each delivers and how long each takes - everything you need to choose the right way in.
Must read for: Heads of CX and Digital, Conversational AI leads, Product owners, anyone deciding what to fix first
Our standards
The CDI Standards Framework
Our assessments aren't a matter of opinion; they're measured against the CDI Standards Framework.
The Standards Framework brings together two fundamental perspectives: People and Organisations: how individuals grow, and how teams operate; and Interior and Exterior: what we believe, and what we build.
Each standard is evaluated through Four Forces: Mindset, Skillset, Culture and Systems.
Our thirty-one standards across six domains, each with maturity levels, so "good" is defined and your progress is something you can actually see.
Six domains, thirty-one standards Maturity levels from foundational to leading.
“After working with more than 100 enterprises I started to see the patterns that I knew we could codify.
That system ultimately became the CDI Standards Framework.”
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Conversational AI Maturity Assessment
Level up your Conversational AI practice to ensure your AI assistant reaches its full potential. Get started for free with our Conversational AI Maturity Assessment.
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Discover our case studies
Assessing, improving and implementing the building process for a cosmetics chatbot
Conversation Design Institute (CDI) was asked to perform a fast track audit. This improved the inter…
Honeybook explores Agentic Experience Design
CDI enjoyed hosting a group of talented content and design experts from Honeybook for a one day work…
Boosting Voice AI Performance for Deutsche Telekom
CDI equipped Deutsche Telekom's mixed team of engineers, business stakeholders, and designers with t…
Leading Global HR Services Provider
Conversation Design Institute (CDI) was asked to help redesign the chatbot of a global leader in wor…
IND embraces Conversational AI as a channel
The IND is the Immigration and Naturalisation Service (Immigratie- en Naturalisatiedienst). Their 'c…
Global Sports Retail Chatbot
A Forbes 500 sports retail brand launched their customer service chatbot in the US market in 2020. I…
Migrating Hansgrohe's Chatbot, Hans
The Hansgrohe Group, a leading German sanitation company, is known for its premium brands Hansgrohe…
Migrating Trulet’s Chatbot, Trudi
Trulet, an Australia-based company, created Trudi—an innovative AI chatbot for real estate that enha…
Expanding multilingual IVR support
A leading global provider of cutting-edge software and services, embarked on a transformative journe…
Goodcall’s AI Phone Assistants
Goodcall is a California-based startup that specializes in delivering AI-powered phone assistants th…
Healthcare HR Chatbot
Over the course of two years, CDI worked with one of the world’s leading pharmaceutical companies to…
Vandebron’s Chatbot, Mick
Conversation Design Institute worked with Dutch energy company Vandebron to build and launch their c…
Vodafone’s Virtual Assistant, TOBi
Vodafone Group Plc, Europe’s largest Mobile and Fixed Network Operator, serves over 300 million mobi…
HP’s Virtual Assistant
HP Inc. is a technology company that believes one thoughtful idea has the power to change the world.…
Trusted by global brands
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FAQs
What's the difference between the four assessments?
Light is a fast first read; Focused scores the twelve standards that matter most, with an indicative read across all 31; Comprehensive is a full, evidence-verified evaluation of your assistant, team, business case, and operations; Continuous re-scores you each quarter against your Comprehensive baseline.
What do we actually get?
A scored read on where you stand, what's working, what's broken, where the risk is, and a prioritised list of what to fix first. Not a vague report; a baseline you can act on.
What do you assess against?
The CDI Standards Framework: 31 standards across six domains, with maturity levels, so 'good' is defined, not a matter of opinion.
We've already got something live. Is it worth assessing?
Usually yes. An assessment tells you whether what you shipped is doing its job and where to spend effort next, before you sink more into it.
