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We design and refine conversational journeys, ensuring engaging and consistent experiences. We also assist in persona development to keep your assistant on brand.
Fix something that isn't working
You've got a chatbot, voice assistant, or AI agent in production and it's not delivering. Containment is poor, customers are frustrated, the metrics aren't moving. You need someone who knows what they're doing to come in, find the root cause, and put it right.
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How we fix it
Optimisation support
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Our experts come in to evaluate your intent architecture and explore new strategies to improve your assistant's cognition.
Forward-Deployed Experts
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We place a certified CDI expert inside your team to improve the conversations you already run, working to the CDI Standards and the CDI Method.
Responsible generative AI implementation
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We work together with your team to assess your generative AI initiatives and provide recommendations for responsible implementation.
Conversational AI Maturity Assessment
Not ready to talk? Get a first read on what's wrong, free. Twenty questions, and a personalised report showing where to look first.
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Discover our case studies
Assessing, improving and implementing the building process for a cosmetics chatbot
Conversation Design Institute (CDI) was asked to perform a fast track audit. This improved the inter…
Honeybook explores Agentic Experience Design
CDI enjoyed hosting a group of talented content and design experts from Honeybook for a one day work…
Boosting Voice AI Performance for Deutsche Telekom
CDI equipped Deutsche Telekom's mixed team of engineers, business stakeholders, and designers with t…
Leading Global HR Services Provider
Conversation Design Institute (CDI) was asked to help redesign the chatbot of a global leader in wor…
IND embraces Conversational AI as a channel
The IND is the Immigration and Naturalisation Service (Immigratie- en Naturalisatiedienst). Their 'c…
Global Sports Retail Chatbot
A Forbes 500 sports retail brand launched their customer service chatbot in the US market in 2020. I…
Migrating Hansgrohe's Chatbot, Hans
The Hansgrohe Group, a leading German sanitation company, is known for its premium brands Hansgrohe…
Migrating Trulet’s Chatbot, Trudi
Trulet, an Australia-based company, created Trudi—an innovative AI chatbot for real estate that enha…
Expanding multilingual IVR support
A leading global provider of cutting-edge software and services, embarked on a transformative journe…
Goodcall’s AI Phone Assistants
Goodcall is a California-based startup that specializes in delivering AI-powered phone assistants th…
Healthcare HR Chatbot
Over the course of two years, CDI worked with one of the world’s leading pharmaceutical companies to…
Vandebron’s Chatbot, Mick
Conversation Design Institute worked with Dutch energy company Vandebron to build and launch their c…
Vodafone’s Virtual Assistant, TOBi
Vodafone Group Plc, Europe’s largest Mobile and Fixed Network Operator, serves over 300 million mobi…
HP’s Virtual Assistant
HP Inc. is a technology company that believes one thoughtful idea has the power to change the world.…
“It’s been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.”
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FAQs
Can you work with our existing platform?
Yes; CDI is technology-agnostic. We work with whatever stack your assistant is built on rather than pushing a tool of our own. If the platform itself is part of the problem, our guide to Conversational AI platforms covers the landscape.
Can you fix it without a full rebuild?
Usually. We optimise what's there first; a rebuild is only on the table if the foundation genuinely can't support where you're trying to get to.
Do you advise, or do the actual work?
Either; from a focused recommendation to hands-on optimisation with your team, depending on what you need.
How do you find the root cause?
We evaluate the intent architecture, the conversation design, and the real logs, so the fix targets why it's failing, not just the symptom in the dashboard.
