Conversation Design Institute was founded in 2018 by Hans van Dam and Olaf Igesz. They believed that recognizing, developing, and promoting the role of the conversation designer was crucial to advancing trust and communication between humans and AI Assistants.
The CDI Foundation is a non-profit organisation dedicated to developing and promoting design standards for conversational AI Assistants. We do this through research, education and industry development.
Joseph Pagano
Blog
Author
Joseph Pagano is a hands-on product leader with a track record across AI, healthcare, and B2B marketplaces, he has brought multiple products to market, led replatforming efforts that accelerated private equity exits, and productized AI consulting service lines — all while managing cross-functional teams spanning product, engineering, GTM, and customer service.
Joseph holds an MBA from the Wisconsin School of Business and a BA from Northwestern University, and is certified by CDI in conversation design, conversational copywriting, and AI training. He thrives in high-growth, high-ambiguity environments and has particular expertise helping growth-stage companies and enterprises translate AI strategy into measurable operational results.
His writing on the CDI blog covers conversational AI product strategy, scaling AI operations, and building the organizational capabilities needed to turn AI investments into business outcomes.
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