Introduction to Agentic Experience Design (AxD) Syllabus

At the Conversation Design Institute, we know that an autonomous AI agent is only as valuable as the trust it earns. Organizations are moving fast from chatbots that answer questions to agents that take action on people's behalf, and every one of those actions either builds Conversational Capital or quietly erodes it. Agentic Experience Design is the discipline that makes sure it builds.

This syllabus outlines what you will learn in Introduction to Agentic Experience Design. You will work through the complete 12-step CDI Method: defining what to automate and what to exclude, designing the right level of autonomy, testing your design before you build, and launching through phased rollouts that protect trust at scale. Whether you are designing your first agent or bringing rigor to systems already in production, this is where it begins.

Must Read for: CX Leaders, Product Managers, Conversation Designers, UX Designers, Automation and AI Leads, Customer Experience Teams

Must Read for: Writers, UX Designers, Voice Interface Designers, Customer Experience Teams, Content Strategists, Aspiring AI Creators