Conversation Designer Certificate (CxD 1) Syllabus

At the Conversation Design Institute, we know that every great AI Assistant starts with great dialogue. Organizations today are investing in automation, but they also know that empathy, clarity, and structure are what build trust with users. That’s where the Conversation Designer comes in.

This syllabus outlines your path to becoming a certified Conversation Designer. You'll learn how to craft engaging, human-centered dialogue, design scalable flows, and build assistants that actually solve problems. Whether you’re starting fresh or looking to level up your writing and UX skills for AI—this is where it begins.

Must Read for: Writers, UX Designers, Voice Interface Designers, Customer Experience Teams, Content Strategists, Aspiring AI Creators