Conversational AI Resources

Discover the essentials of AI assistant design in this free course. Learn about conversation fundamentals, psychology, and workflows for user-friendly interactions.

Learn the basics of AI Assistants and the workflow of designing conversations, serving as a stepping stone to CDI courses in Conversation Design and beyond.

Keep an eye on this space!

Learn how to turn conversational data into measurable AI performance gains. Ideal for teams looking to improve assistant accuracy, outcomes, and ROI.

Get practical guidance on designing voice experiences with generative AI. Learn what makes assistants more natural, scalable, and ready for real-world use.

Discover a proven framework for planning and governing AI in customer experience. Perfect for CX leaders building assistants that deliver consistent results.

Understand how digital humans shape the future of communication, service, and design. Learn the latest trends in realism, emotion, ethics, and AI interaction.

Learn how to assess your organization’s CAI maturity and identify clear next steps. A practical session for teams aiming to scale and standardize AI operations.

See how structured content improves chatbot accuracy and compliance. Learn best practices for organizing content that supports stronger AI responses.

Explore how AI is transforming customer service strategy, KPIs, and operations. Learn what leaders must update now to stay competitive in an AI-driven landscape.

Find out what CX and CAI teams need to focus on next. Learn which trends matter, which are hype, and how to prepare your assistant strategy for 2025 and beyond.

Learn key steps in the CDI Workflow, proven design patterns, and practical tips for writing better dialogue plus a quick checklist to level up your designs.

Jasper Klimbie explains how NLU and LLMs can work together to boost assistant performance and deliver stronger conversational outcomes.

Explore practical genAI use cases in customer support, including UltimateGPT and the rise of hybrid, human-supported automation.

Mark your calendars for 28-30 April 2026 and join us in beautiful Barcelona to connect, learn and collaborate at Beyond Boundaries.

Watch Elizabeth Stokoe’s talk at the Beyond Boundaries festival 2024. She is an expert in conversation analysis and Academic Director at LSE.

Join Lisa Talia Moretti, a leading digital sociologist, at Beyond Boundaries Festival 2024 for insights on tech ethics in practice.

This session explores LLMs in content management and digital transformation, focusing on knowledge bases, accuracy, AI hallucinations, and structured content.

Learn how multilingual and culturally aware AI systems are designed. Greg Bennett and Hans van Dam explore the shift from conversation design to prompt design.

Get an inside view of how multimodal AI is built. Karen Kaushansky shares how trust, voice diversity, and new LLM workflows shape human-feeling AI experiences.

Yam Marcovitz breaks down how to build reliable, predictable AI. Learn how human-in-the-loop processes, testing, and solid design practices improve real-world performance

Rasa’s Lauren Goerz explains how to optimize AI by blending LLMs with structured flows, reviewing conversations effectively, and proving value inside your organization.

Jason Gilbert reveals how persona design shapes AI like ElliQ. Learn how trust, multimodality, and ethical design influence AI for healthcare and companionship.

Discover what it takes to start designing AI conversations. View the full syllabus and see how this course builds your foundation in human-centered design.

Ready to go deeper? Explore the full syllabus and see how this advanced course builds mastery in tone, flow, and user psychology.

See how the AIT 1 course teaches you to work with real user data, improve assistant performance, and become a skilled AI Trainer. Full syllabus inside.

Learn the structured, human-first approach behind all our courses. Download the syllabus to explore modules, outcomes, and certification details.

In this document, we provide insight into some of the key considerations and a primary use case for Agentic AI in the higher education sector.

Coming soon

Coming soon