Conversation Design Institute was founded in 2018 by Hans van Dam and Olaf Igesz. They believed that recognizing, developing, and promoting the role of the conversation designer was crucial to advancing trust and communication between humans and AI Assistants.
The CDI Foundation is a non-profit organisation dedicated to developing and promoting design standards for conversational AI Assistants. We do this through research, education and industry development.
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Conversation Design Institute was founded in 2018 by Hans van Dam and Olaf Igesz. They believed that recognizing, developing, and promoting the role of the conversation designer was crucial to advancing trust and communication between humans and AI Assistants.
Articles by Conversation
Growing a Conversation Design Practice
In this episode of Unprompted, Hans van Dam speaks with Grace Hughes, Conversation Design Director a…
Mar 6, 2026
6 min read
New Course Release: Design Patterns in Conversational AI
This blog introduces the newly launched Design Patterns course from the Conversation Design Institut…
Mar 4, 2026
10 min read
From Cost Saver to Revenue Driver: Conversational AI Comes o…
Agentic AI is transforming chatbots from support tools into real sales engines.
Connected to produc…
Feb 17, 2026
5 min read
A Practical Learning Path for Building Human-Centred Convers…
Across four courses, you’ll learn how to design, build, evaluate, and improve AI assistants using pr…
Feb 9, 2026
4 min read
Designing Hybrid Conversational AI That Actually Works
Conversation Design Institute presents Unprompted with Rebecca Evanhoe. Hosted by Hans van Dam, CEO,…
Feb 6, 2026
6 min read
Conversational AI in 2026: What (We Think) Still Matters
The webinar Conversational AI in 2026: What (We Think) Still Matters. In this session, CDI’s consult…
Jan 28, 2026
4 min read
Career Building in Conversational AI: From First Portfolio t…
Hillary Black joins CDI’s Rachel Whitehorn to unpack how conversation design roles are evolving, fro…
Dec 22, 2025
6 min read
Voice First, Future Ready: Why Voice-First Design and Chatbo…
Join CDI & Verint on Sept 18 to explore generative AI in voice design. Learn strategies, real-world…
Sep 10, 2025
4 min read
July Open Webinar with COPC Inc
The webinar titled "Scaling AI in CX: Avoiding the Pitfalls and Building for Impact" comes in advanc…
Jul 2, 2025
4 min read
Nominations Now Open: CDI Foundation 2026 Awards
Recognising the people, teams and technologies shaping the future of Conversational AI
Jun 17, 2025
4 min read
New Course Release: Designing Digital Humans
Digital humans are revolutionizing how we interact with technology— our new course gets you up to sp…
May 5, 2025
4 min read
May Business Solutions Webinar Series
On the back of a successful series launch in April, the weekly 30-minute webinars will return in May…
Apr 25, 2025
3 min read
CDI Talks AI Agents at KPMG Hackweek 2025
Recently, our own Jurgen Gravestein joined industry leaders at KPMG's innovative Hackweek 2025 event…
Apr 16, 2025
4 min read
May Webinar: Conversational AI Maturity
Looking to take your organization's conversational AI program to the next level? Our upcoming webina…
Apr 11, 2025
3 min read
New Course Release: Mastering Content Structure for LLMs
This course deep dives into why structured content is essential for delivering effective, compliant,…
Mar 28, 2025
4 min read
CDI Rebrand & Next-Gen Learning Platform
Amsterdam & Austin based Conversation Design Institute (CDI), the global leader in Conversational AI…
Mar 3, 2025
4 min read
Career paths in Conversational AI
The world of conversational AI offers exciting career opportunities for individuals passionate about…
Feb 26, 2025
5 min read
5 tips to go from Pitch to Product
On Thursday September 19th, Michelle Parayil, long-time Conversation Design practitioner and Academy…
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