Cindy Cardol

Cindy Cardol is an AI Consultant at the Conversation Design Institute, bringing hands-on enterprise experience from ABN AMRO Bank, where she spent over four years shaping one of the Netherlands' most prominent conversational AI programs. She started as a Senior Conversation Designer on chatbot Anna — ABN AMRO's award-nominated AI assistant — then grew into a Lead Conversation Designer role, building and training decentralized content teams before moving into AI business development.

Cindy is a CDI-certified conversation design trainer and has spoken at international events including the Conversation Design Summit. Her background spans content strategy, UX, and conversational AI, giving her a practical, end-to-end perspective on what it takes to build AI assistants that work at scale inside large enterprises.

Her writing on the CDI blog covers conversation design in financial services, building enterprise AI teams, and the practitioner's view of scaling chatbots from pilot to production.