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Browse the full CDI library
Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices.
Browse full library
Growing a Conversation Design Practice
In this episode of Unprompted, Hans van Dam speaks with Grace Hughes of Accenture Song about growing a conversation design practice in the enterprise.…
Designing Trustworthy and Empathetic Conversational AI
In this episode of Unprompted, Nandini Stocker joins Hans van Dam to explore how conversational AI is evolving in the LLM era, from scripting dialogue…
From Data to Impact: Measuring Agent Success in the Generative AI Era
Discover how to unlock value from your conversational data to smash through the glass ceiling of your AI assistant performance. Gain practical strateg…
Introduction to RAG: Build your first RAG Pipeline
RAG, or Retrieval-Augmented Generation, shows you how to combine AI’s generative power with live, trusted information. This course guides you step by…
Designing Multilingual Conversational AI
In this episode of Unprompted, Greg Bennett joins CDI’s Hans van Dam to discuss the evolution from conversation to prompt design, the role of “taste”…
Designing Multimodal AI Agents
In this episode of Unprompted, Karen Kaushansky, UX Lead for Gemini Live at Google DeepMind, shares how conversation design has evolved from flowchart…
Designing for WhatsApp and Other Apps
Michelle describes the proven Haptik principles for designing for WhatsApp. She is going to share some of the leading principles that are part of the…
Usecase: Brazilian Government WhatsApp Chatbot
Willian Costa and Rafael Cunha discuss the challenges of writing bot copy with large text and cognitive load, ensuring the Brazilian electoral process…
Using Chatbots Where and When
In the webinar, 'Using Chatbots: Where and When,' we dive into the strategic deployment of chatbots in today's dynamic business landscape.
How to Launch and Supervise a Generative Chatbot
Stephen Broadhurst and Gregory Whiteside from HumanFirst show how to launch new bot styles by monitoring user input and supervising responses. They al…
CxD for WhatsApp
Leverage the power of WhatsApp Business to connect and communicate with people. Learn the principles unique to designing for WhatsApp’s interface, as…
Voiceflow
Learn the core features of Voiceflow and how to design, prototype, and scale engaging voice, chat, and multi-modal assistants. This hands-on course fo…
Future Proof your Chatbot Development
NLP technologies will grow rapidly in the next 3-5 years. Developers and designers can incorporate these without rebuilding from scratch by using a ma…
Usecase: Adidas Challenges of Deploying a Global Chatbot
What are the challenges of rolling out a chatbot in a global organisation. How can you make a one size fits all model work? How do you provide local b…
How Conversation Designers are Using GPT LLMs in Voiceflow
Conversation designers are using large language models to automate content and focus on curating assistants. In this live workshop, Nicole Merrill (In…
Shopping and Customer Support on WhatsApp
Explore the power of WhatsApp for shopping and customer support with Manasi Gulati and Avani Kawa.
Design Tools
Breaking down what we can learn from the past to better shape the multimodal world we're building for tomorrow
How to Build Delightful Conversational Flows
Using Ultimate’s in-house expertise, Marika demonstrates how to design conversation flows that are both helpful to customers and feel human, drawing f…
How to Structure a CXD Team
Learn how teams big and small structure their conversation design teams to create world class experiences that scale.
Thoughts When Building a CXD Tool
Gain valuable insights from Jason Gilbert and Braden Ream of Voiceflow on their thought process when building a conversation design tool.
