Browse the full CDI library

Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices.

Scaling AI Agents from a CX Perspective

This course, developed by COPC and Conversation Design Institute, provides a practical framework for scaling AI agents within contact centers. Partici…

Scaling AI in CX: Avoiding the Pitfalls and Building for Impact

This webinar previews an upcoming in-depth course developed by COPC and the Conversation Design Institute. It’s designed to give CX leaders and practi…

Voice First, Future Ready: Designing the Next Era of Conversational AI

Discover how generative AI is transforming voice technology—from smarter assistants to more human-like interactions. Join Verint’s Bas Hiemstra and Ja…

Browse the full CDI library

Browse full library

Scaling AI Agents from a CX Perspective

Scaling AI in CX: Avoiding the Pitfalls and Building for Impact

Voice First, Future Ready: Designing the Next Era of Conversational AI

Got a question?
Lets talk!

Community

Partners

Higher Education

Browse the full CDI library

Browse full library

Scaling AI Agents from a CX Perspective

Scaling AI in CX: Avoiding the Pitfalls and Building for Impact

Voice First, Future Ready: Designing the Next Era of Conversational AI

Got a question? Lets talk!

Community

Partners

Higher Education

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Lets talk!