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Browse the full CDI library
Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices.
Browse full library
CDI Method Foundation
Learn the conversational AI workflow that is helping teams around the world create human-centric and inclusive conversational AI Assistants. This cour…
CDI Workflow
Learn the Conversation Design Institute workflow with extra attention to human-centricity, sample dialogue, flowchart design, wizard-of-oz testing, an…
How Belgium’s National Railway Company Reduced Fall-back to Live Agent Rate by 15% in 3 months
Learn how Belgium's National Railway Company significantly reduced fall-back to live agents within 3 months. Watch the live recording of Benoit Alvare…
How to Find the Right Fit, Before building with Conversational AI
This talk focuses on the choices and trade-offs during a conversational AI implementation, covering topics like:
- Finding automation principles
- Ide…
Bring on the Conversation Revolution
Innovation expert John Mulholland challenges the way we learn, championing a radical rethink of how conversation design can be used as a powerful and…
Ask Archie
I will be walking the audience through the journey my team have been on when implementing a chat bot for all internal colleague support. I'll share st…
Usecase: Dior
Discover how an intent-based chatbot merges marketing automation, luxury brand ambassadors, and personalized content. Learn its impact on user engagem…
Using Chatbots Where and When
In the webinar, 'Using Chatbots: Where and When,' we dive into the strategic deployment of chatbots in today's dynamic business landscape.
Crafting a Convincing Chatbot Business Case
This session lead by Hans Van Dam and Luke Kempen from Conversation Design Institute dives into the topic of "Crafting A Convincing Chatbot Business C…
CxD for WhatsApp
Leverage the power of WhatsApp Business to connect and communicate with people. Learn the principles unique to designing for WhatsApp’s interface, as…
Everybody knows how to Design Conversations Until They Get Punched in the Face
Designing conversations in the real world is tough. This talk explores how to create conversational interfaces when time, team, and tech pressures dis…
Shopping and Customer Support on WhatsApp
Explore the power of WhatsApp for shopping and customer support with Manasi Gulati and Avani Kawa.
Usecase: Natwest Cora From Usefull to Delightful
Natwest's chatbot Cora has been at the forefront of Conversational AI. In this talk, Shnay shares the journey so far, the obstacles the team had to ov…
Workshop: Real World Lessons in CXD
Learn from experienced practitioners Jurgen Gravestein and Martin Andersen in this workshop recording.
Introducing TOBi
Vodafone was among the first to adopt bot technology as part of their strategy for scaling. In this session, the technical lead of the TOBi project wi…
