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Browse the full CDI library
Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices.
Browse full library
6 Years and 250 Million Conversations into Conversational AI
Gain valuable insights from Artificial Solutions' journey in conversational AI. Hear from Per Ottosson and Hans van Dam as they share their experience…
An Integral Perspective on Conversational AI
People from various fields, like linguists, engineers, and designers, all bring unique perspectives to conversational AI. In this talk, Hans van Dam s…
Automating Customer Service
Learn how to automate customer service effectively with Robert Wilson-Fry from Cognigy.
Automating Customer and Employee Service
Our topic today is designing virtual agents with advanced conversational user experience. We'll discuss key considerations for building a powerful vir…
Benchmarking AI Assistants
Strategy talk: Hans van Dam will share the CDI Benchmarking framework based on the simple formula of scope+experience=value. He then shares how the In…
CAI and the Philosophers Stone
Conversation design should not be separated from development. Ronald argues that designers need tools and processes that directly translate intentions…
Conversational IVR in BFSI Industry
"The topic for today is the role of the IVR, the role of the voice in the conversation when it happens in the banking, financial, and insurance settin…
Design Tools
Breaking down what we can learn from the past to better shape the multimodal world we're building for tomorrow
Design for Business Value
IBM’s Thomas Watson Jr. said, “Good design is good business.” How does this apply to conversational AI today? This talk explores the benefits of prior…
Developing Design Standards for Human-Centric AI Assistants
Learn how to establish robust design standards for human-centric AI assistants with Hans van Dam and Jason Gilbert.
Experience Optimization for Customers and Employees
Kore AI enables conversational designers to go from design to deployment in hours. It allows real-time collaboration, helps design complex conversatio…
How Conversation Designers are Using GPT LLMs in Voiceflow
Conversation designers are using large language models to automate content and focus on curating assistants. In this live workshop, Nicole Merrill (In…
How to Build Delightful Conversational Flows
Using Ultimate’s in-house expertise, Marika demonstrates how to design conversation flows that are both helpful to customers and feel human, drawing f…
How to Crack the Multi-language Solution Successfully
Joaquim Bargalló, Head of Customer Success at Artificial Solutions, explains why localization is the best strategy for scaling conversational AI. Lear…
How to Launch and Supervise a Generative Chatbot
Stephen Broadhurst and Gregory Whiteside from HumanFirst show how to launch new bot styles by monitoring user input and supervising responses. They al…
How to Structure a CXD Team
Learn how teams big and small structure their conversation design teams to create world class experiences that scale.
Introducing Conversational Engineering
Learn about Conversational Engineering, what all conversational engineers need to know and how a conversational tech stack works.
Operationalizing Context in Conversational AI
SPEAKING model – a conceptual framework where we turn abstract concepts in Conversational AI into something that can help us systematically gather lan…
Putting the ConvDesigner in the Pilot Seat
Botpress is an open-source chatbot platform enabling developers to build bots without data scientists. Launched in 2017, it includes a managed NLU eng…
Superior Customer Experiences that Drive Value
Today's customer experience can leave customers and employees frustrated. This talk will explore how to design impactful conversations using Rasa’s AI…
Thoughts When Building a CXD Tool
Gain valuable insights from Jason Gilbert and Braden Ream of Voiceflow on their thought process when building a conversation design tool.
Voiceflow
Learn the core features of Voiceflow and how to design, prototype, and scale engaging voice, chat, and multi-modal assistants. This hands-on course fo…
Workshop: Airy
Leading through the curriculum and the highlights of the Conversational Engineering Course and the Future of the Conversational Stack.
Workshop: Microsoft
Come join Microsoft’s Conversational AI Design team to learn how to envision and build engaging conversational bots. In this session, expect to learn…
Workshop: Microsoft PVA
Welcome to the Main Event - The CDI / Microsoft Hackathon.
During this session you'll build a bot with Microsoft Power Virtual Agents. With expert sup…
Workshop: Microsoft PVA MS&CDI Part 2
In this event, you'll build a bot with Microsoft Power Virtual Agents, receiving expert support and coaching from Sarah Critchley, Gary Pretty, and th…
Workshop: Omnichannel Assistants
Learn best practices for building omni-channel assistants that meet client expectations. Haptik’s Michelle Parayil and Tripti Nagpal share lessons fro…
Workshop: Real World Lessons in CXD
Learn from experienced practitioners Jurgen Gravestein and Martin Andersen in this workshop recording.
