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Browse the full CDI library
Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices.
Browse full library
NLU Design- Never Ignore What Your Technology and Users are Telling You
NLU Design is the missing component in most business projects and the typical Conversational Designer's skill set. As we move to a new generation of b…
Workshop: How to Launch Assistants Faster
Better conversational AI starts with team collaboration. Join Voiceflow to learn how to modernize workflows, from design to launch. This session share…
6 Years and 250 Million Conversations into Conversational AI
Gain valuable insights from Artificial Solutions' journey in conversational AI. Hear from Per Ottosson and Hans van Dam as they share their experience…
Voiceflow
Learn the core features of Voiceflow and how to design, prototype, and scale engaging voice, chat, and multi-modal assistants. This hands-on course fo…
Workshop: Omnichannel Assistants
Learn best practices for building omni-channel assistants that meet client expectations. Haptik’s Michelle Parayil and Tripti Nagpal share lessons fro…
Design Tools
Breaking down what we can learn from the past to better shape the multimodal world we're building for tomorrow
CAI and the Philosophers Stone
Conversation design should not be separated from development. Ronald argues that designers need tools and processes that directly translate intentions…
How to Build Delightful Conversational Flows
Using Ultimate’s in-house expertise, Marika demonstrates how to design conversation flows that are both helpful to customers and feel human, drawing f…
How to Structure a CXD Team
Learn how teams big and small structure their conversation design teams to create world class experiences that scale.
Workshop: Microsoft PVA
Welcome to the Main Event - The CDI / Microsoft Hackathon.
During this session you'll build a bot with Microsoft Power Virtual Agents. With expert sup…
Evolution of CXD at Salesforce
Learn about the evolution of conversation design at Salesforce with Greg Bennett.
Conversational IVR in BFSI Industry
"The topic for today is the role of the IVR, the role of the voice in the conversation when it happens in the banking, financial, and insurance settin…
Workshop: Airy
Leading through the curriculum and the highlights of the Conversational Engineering Course and the Future of the Conversational Stack.
Thoughts When Building a CXD Tool
Gain valuable insights from Jason Gilbert and Braden Ream of Voiceflow on their thought process when building a conversation design tool.
