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Browse the full CDI library
Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices.
Browse full library
Conversational Engineer
The Conversational Engineer course is your gateway to understanding the business, technical, and operational aspects of Conversational AI. Learn about…
Reactive Voice UIs
Most discussions focus on multi-turn conversations, but consumers mainly use voice tech for single-turn interactions. Conversational designers can mee…
The Future of Human and Virtual Collaboration
A 3-5 year view of how virtual assitants will become ubiquitous and part of how we manage our personal lives. For that to come about we explore what n…
Experience Optimization for Customers and Employees
Kore AI enables conversational designers to go from design to deployment in hours. It allows real-time collaboration, helps design complex conversatio…
Developing Design Standards for Human-Centric AI Assistants
Learn how to establish robust design standards for human-centric AI assistants with Hans van Dam and Jason Gilbert.
Automating Customer Service
Learn how to automate customer service effectively with Robert Wilson-Fry from Cognigy.
LLMs and Rasa
Discover the exciting intersection of Large Language Models (LLMs) and Rasa with Alan Nichol and Hans van Dam.
Designing for WhatsApp and Other Apps
Michelle describes the proven Haptik principles for designing for WhatsApp. She is going to share some of the leading principles that are part of the…
6 Years and 250 Million Conversations into Conversational AI
Gain valuable insights from Artificial Solutions' journey in conversational AI. Hear from Per Ottosson and Hans van Dam as they share their experience…
Workshop: Microsoft PVA MS&CDI Part 2
In this event, you'll build a bot with Microsoft Power Virtual Agents, receiving expert support and coaching from Sarah Critchley, Gary Pretty, and th…
Rise of Customer Avatars
Avatars with full facial animation are replacing static 2D virtual assistants. Martin Hill-Wilson shares insights from experts at Speech Graphics and…
CxD for WhatsApp
Leverage the power of WhatsApp Business to connect and communicate with people. Learn the principles unique to designing for WhatsApp’s interface, as…
How to Crack the Multi-language Solution Successfully
Joaquim Bargalló, Head of Customer Success at Artificial Solutions, explains why localization is the best strategy for scaling conversational AI. Lear…
Voiceflow
Learn the core features of Voiceflow and how to design, prototype, and scale engaging voice, chat, and multi-modal assistants. This hands-on course fo…
Automating Customer and Employee Service
Our topic today is designing virtual agents with advanced conversational user experience. We'll discuss key considerations for building a powerful vir…
Workshop: Microsoft
Come join Microsoft’s Conversational AI Design team to learn how to envision and build engaging conversational bots. In this session, expect to learn…
Putting the ConvDesigner in the Pilot Seat
Botpress is an open-source chatbot platform enabling developers to build bots without data scientists. Launched in 2017, it includes a managed NLU eng…
How Conversation Designers are Using GPT LLMs in Voiceflow
Conversation designers are using large language models to automate content and focus on curating assistants. In this live workshop, Nicole Merrill (In…
Shopping and Customer Support on WhatsApp
Explore the power of WhatsApp for shopping and customer support with Manasi Gulati and Avani Kawa.
Workshop: Omnichannel Assistants
Learn best practices for building omni-channel assistants that meet client expectations. Haptik’s Michelle Parayil and Tripti Nagpal share lessons fro…
Design Tools
Breaking down what we can learn from the past to better shape the multimodal world we're building for tomorrow
CAI and the Philosophers Stone
Conversation design should not be separated from development. Ronald argues that designers need tools and processes that directly translate intentions…
How to Build Delightful Conversational Flows
Using Ultimate’s in-house expertise, Marika demonstrates how to design conversation flows that are both helpful to customers and feel human, drawing f…
How to Structure a CXD Team
Learn how teams big and small structure their conversation design teams to create world class experiences that scale.
Workshop: Microsoft PVA
Welcome to the Main Event - The CDI / Microsoft Hackathon.
During this session you'll build a bot with Microsoft Power Virtual Agents. With expert sup…
Latest Trends
Stay ahead of the curve with Bret Kinsella's insights on the latest trends shaping the conversation design landscape.
Conversational IVR in BFSI Industry
"The topic for today is the role of the IVR, the role of the voice in the conversation when it happens in the banking, financial, and insurance settin…
Introducing Conversational Engineering
Learn about Conversational Engineering, what all conversational engineers need to know and how a conversational tech stack works.
Workshop: Airy
Leading through the curriculum and the highlights of the Conversational Engineering Course and the Future of the Conversational Stack.
Thoughts When Building a CXD Tool
Gain valuable insights from Jason Gilbert and Braden Ream of Voiceflow on their thought process when building a conversation design tool.
