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Browse the full CDI library
Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices.
Browse full library
Implementing Better CX with Generative AI
In this session, we explore practical use cases of generative AI in customer support and examine UltimateGPT's capabilities. We’ll also discuss the fu…
Multi-path Conversation Design Patterns
One size doesn’t fit all in conversational logic. Christian Buchwald, Chatbot Enthusiast at Cognigy, shares how to build resilience in conversation de…
Experience Optimization for Customers and Employees
Kore AI enables conversational designers to go from design to deployment in hours. It allows real-time collaboration, helps design complex conversatio…
How CXD Transforms the Future of Womens Health
Female health has long been overlooked in medicine. Conversation design can change that—at scale. By helping women harness their body signals, it has…
Automating Customer Service
Learn how to automate customer service effectively with Robert Wilson-Fry from Cognigy.
Safe and Secure Enterprise CX
This session explored building brand-safe LLMs to revolutionize CX. We discussed identifying effective use cases for generative AI, ensuring its relev…
AI & Branded Digital Voices Open Webinar
This webinar explores the process of designing a digital brand voice that aligns with the future of branding.
Automating Customer and Employee Service
Our topic today is designing virtual agents with advanced conversational user experience. We'll discuss key considerations for building a powerful vir…
How Conversation Designers are Using GPT LLMs in Voiceflow
Conversation designers are using large language models to automate content and focus on curating assistants. In this live workshop, Nicole Merrill (In…
Workshop: Omnichannel Assistants
Learn best practices for building omni-channel assistants that meet client expectations. Haptik’s Michelle Parayil and Tripti Nagpal share lessons fro…
Design Tools
Breaking down what we can learn from the past to better shape the multimodal world we're building for tomorrow
How to Build Delightful Conversational Flows
Using Ultimate’s in-house expertise, Marika demonstrates how to design conversation flows that are both helpful to customers and feel human, drawing f…
How to Structure a CXD Team
Learn how teams big and small structure their conversation design teams to create world class experiences that scale.
Superior Customer Experiences that Drive Value
Today's customer experience can leave customers and employees frustrated. This talk will explore how to design impactful conversations using Rasa’s AI…
Leveraging the Power of Conversation
Introducing Google Business Messages:
- The What
- The Why
- The How
Thoughts When Building a CXD Tool
Gain valuable insights from Jason Gilbert and Braden Ream of Voiceflow on their thought process when building a conversation design tool.
Introduction to Agentic Experience Design
Learn how to design responsible, effective AI agents using the CDI Method for Agentic Experience Design (AXD). This course teaches how to decide where…
