Courses & Certificates

Courses

Academy Overview
Conversation Designer
AI Trainer
CDI Method Foundation
AI Ethics
Browse Course Module Library

Certifications

CDI Method Foundation
Conversation Designer - CXD1
Conversation Designer - CXD2
AI Trainer - AIT1

Understanding AI

Topic Overview
Conversation Design
Conversational AI
AI Training
Generative AI & LLMs
Strategy
Best Practices
Chatbots
Voice Assistants
IVR
Data & Security
CAI Technology
Channels
Vendor Platforms

Free Resources

Free Resource Overview
Free Courses
Free Webinars
Blog
What is conversation design
Generative AI: the pros, cons and considerations
For Businesses

Business Solutions

Business Overview
Auditing
Consulting
Conversational AI Maturity Assessment Chatbot Excellence Program

Training and Certification

Team Training & Certification Overview
Workshops
Office Hours
Browse Course Module Library Learn about Conversational AI

Resources

Case Study Overview
HP
Vodafone
Vandebron
Free Webinars Contact Us
The business case for conversation design
Career paths in Conversational AI
Use cases

By Industry

Finance
Healthcare
Telecom
Government
Higher Education
View All use cases

By Function

Customer Service

By Channel

Chat
Voice
How Vodafone Trained & Certified More Than 100 Conversation Designers
Resources

Learning

All Free Resources
Blog
Free Courses
Free Webinars
Career Paths
Subscribe to newsletter

Support

Student Support
CDI Standards Framework
Conversational AI Maturity Assessment
Contact Us

Follow up:

Beyond Boundaries 2026
About Us
CDI
CDI Foundation

Conversation Design Institute was founded in 2018 by Hans van Dam and Olaf Igesz. They believed that recognizing, developing, and promoting the role of the conversation designer was crucial to advancing trust and communication between humans and AI Assistants.

More about CDI

The CDI Foundation is a non-profit organisation dedicated to developing and promoting design standards for conversational AI Assistants. We do this through research, education and industry development.

More about CDI Foundation

Browse the full CDI library

Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices.

Browse full library

PopularNewest
Categories
AI TrainingBBB24Behavior DesignBest PracticesCAI TechnologyCDI FestCertificationChannelsChatbotConversation DesignConversational AICoursesCustomer ExperienceData & SecurityDesign PatternsDesign WorkflowEnterprise DeploymentsEthicsGenerative AI & LLMsImplementation WorkflowInclusivityIntentsIVRLinguisticsMetricsPersonaPrompt DesignStrategyTeamsTechnologyTestingToolingUnpromptedUse CasesVendorVendor PlatformsVoiceVoice AssistantsWebinars
Maximizing Chatbot Success: Metrics and Management

Maximizing Chatbot Success: Metrics and Management

In this co-created module with Wysdom, a Calabrio company, we delve into the crucial aspect of Bot Management. Gain insights into strategies and techn…
Read more

Got a question?
Lets talk!

Contact us

Community

Academy
Student Support
Library
Contact Us

Partners

Partner Overview
Event Partner
Expertise Partner
Tech Partner
Educational Partner
Affiliate

Higher Education

Educational Licence
Terms & Conditions
Privacy Policy