Browse the full CDI library

Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices.

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CDI Method Foundation

CDI Method Foundation

Learn the conversational AI workflow that is helping teams around the world create human-centric and inclusive conversational AI Assistants. This cour…
CDI Workflow

CDI Workflow

Learn the Conversation Design Institute workflow with extra attention to human-centricity, sample dialogue, flowchart design, wizard-of-oz testing, an…
Conversation Design Fundamentals - Hans van Dam

Conversation Design Fundamentals - Hans van Dam

The key steps in the CDI Workflow, which design patterns should be used for which type of experience, and lots of examples of how to write good dialog…
Importance of Character in CXD

Importance of Character in CXD

Jason is multi Webby award winner and expert character designer. He started out as a filmmaker but fell in love with conversational AI many years ago.…
Persona Panel

Persona Panel

Experts who shaped personas for Google, Babylon Health, and Daimler discuss why brands need personas, how to develop them, and their role in personali…
Personality as a Design Framework

Personality as a Design Framework

What's the fuss about? CDIS' Jasper Klimbie shares his philosophy on 'Personality as a Design Framework' for your conversational AI project.