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Creating an Inclusive Conversational AI industry

Creating an Inclusive Conversational AI industry

Peter Thomas, director of FORWARD at RMIT University, and Helen Babb-Delia, CEO of Yes Get It, will lead a workshop exploring key issues in conversati…
Ethics: 4 Scenarios for the Future of Voice

Ethics: 4 Scenarios for the Future of Voice

Ethics: Data, a Guide to Humans

Ethics: Data, a Guide to Humans

Data is important, but data without empathy is useless. In this session we will learn about how cognitive empathy is a learnable core skill that makes…
Ethics: Intro to CXD Ethics

Ethics: Intro to CXD Ethics

Cami Rincon from the Alan Turing Institute introduces the Conversation Design Institute’s new AI ethics course, exploring how to integrate fairness, a…
Ethics: What Does it Mean to be Conversational

Ethics: What Does it Mean to be Conversational

This talk rethinks 'conversational' by exploring connections between conversation analysis and design. With 50 years of research on social interaction…
Soft Skills

Soft Skills

Data is important, but data without empathy is useless. In this session we will learn about how cognitive empathy is a learnable core skill that makes…
The Future of Human and Virtual Collaboration

The Future of Human and Virtual Collaboration

A 3-5 year view of how virtual assitants will become ubiquitous and part of how we manage our personal lives. For that to come about we explore what n…
Workshop: Diversifying Intent Training Data

Workshop: Diversifying Intent Training Data

Many chatbots to this day, are still linguistically biased. To combat this, we must diversify the linguistic data we use to train our bots. In this ta…
Workshop: Inclusivity in CXD for Whatsapp

Workshop: Inclusivity in CXD for Whatsapp

How can we design more inclusive conversations that accommodate different abilities? As conversation designers, we must create experiences that avoid…