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CDI Foundation

Conversation Design Institute was founded in 2018 by Hans van Dam and Olaf Igesz. They believed that recognizing, developing, and promoting the role of the conversation designer was crucial to advancing trust and communication between humans and AI Assistants.

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The CDI Foundation is a non-profit organisation dedicated to developing and promoting design standards for conversational AI Assistants. We do this through research, education and industry development.

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Evolution of CXD at Salesforce

Evolution of CXD at Salesforce

Learn about the evolution of conversation design at Salesforce with Greg Bennett.
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Linguistics in CXD

Linguistics in CXD

Greg Bennet is head of conversation design at Salesforce. He heads up the team that is challenged on a daily basis with advocating conversation design…
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Voice and Customer Segmentation

Voice and Customer Segmentation

Understanding your client is key to expanding your customer base. In my talk, I'll challenge the oversimplification of customer personas and show how…
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