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Browse the full CDI library
Explore our extensive database of courses, modules, webinars, and expert class recordings on Conversational AI. Learn at your own pace and stay ahead with the latest insights and best practices.
Browse full library
Beyond Boundaries Barcelona: Conversational Capital and the Future of AI
Explore how conversational AI is transforming business, customer experiences, and digital engagement. Join industry experts in Barcelona to discuss em…
Why We Haven't Built Our Conversational Interface Yet: Lessons from the B2B Market
Insights into the unique challenges, constraints, and opportunities that shape conversational AI adoption in B2B environments.
Correct = Good - Designing the gap for Agentic AI
Explore the balance between accuracy, usability, and human expectations when designing next-generation agentic AI systems.
The Broader Role of Conversational AI in CX Delivery
Discover how conversational AI is becoming a core component of customer experience strategies across multiple channels and touchpoints.
The End of Bad Voicebot Conversations
Learn how advances in AI, speech technology, and design are transforming frustrating voice experiences into meaningful conversations.
How Should Conversational Technologies Interact to Make Them Pass as Conversationable?
Explore the principles and challenges of designing conversational systems that feel genuinely natural and engaging.
Unintended Consequences of AI
Examine the risks, surprises, and societal impacts that can emerge when AI systems are deployed at scale.
Meeting of the Minds
A discussion on collaboration between humans, AI systems, and organizations to unlock new opportunities and innovation.
From Support Chatbot to Conversational Commerce
Learn how businesses evolve from simple support automation to AI-driven experiences that directly influence customer purchasing decisions.
It Goes Without Saying
A thought-provoking session exploring the unspoken elements that influence communication, understanding, and human connection.
Beyond the Single Agent
Discover the next evolution of AI systems through multi-agent collaboration, orchestration, and complex problem-solving.
Reinventing How We Learn AI, Innovation and the 42 Barcelona Model
Explore an innovative education model that prepares learners to thrive in AI, technology, and rapidly changing industries.
How to survive 2 layoffs in 10 months... and land a job again
A personal story of resilience, career recovery, and practical strategies for navigating uncertainty in the modern job market.
From Conversations to Insights
Learn how organizations transform conversational data into actionable insights that drive better decisions and customer experiences.
So This Happened
A candid look at unexpected challenges, surprising outcomes, and valuable lessons learned from real-world AI projects.
Why The Fundamentals Still Matter
A reminder that strong design, strategy, user understanding, and business fundamentals remain essential despite rapid AI advancements.
What Social Scientists Do When they design Conversations
Explore how social science research influences conversational design, helping create interactions that feel more natural and effective.
Technology in Service of the Human
Discover how human-centered design principles ensure technology enhances human experiences rather than replacing them.
Structural techniques to produce content for better answers
Learn content design frameworks and techniques that help AI systems generate clearer, more accurate, and more useful responses.
Changing a Winning Team
Explore how organizations adapt successful teams, processes, and mindsets to thrive in an AI-driven future.
Building Reliable AI Agents: Lessons from the Trenches
Practical lessons and hard-earned insights from deploying AI agents at scale and ensuring dependable performance in production environments.
Architecting Responsible AI
Gain insights into building AI systems that prioritize transparency, accountability, fairness, and long-term trust.
The new building blocks of conversation
Examine the evolving components of conversational design and how they shape more natural, effective interactions between humans and AI.
Agentic AI in Production at KPN: Turning the Hype into Enterprise Reality
Learn how KPN successfully implemented agentic AI in real-world operations, transforming emerging technology into measurable business value.
Solving Problems We Couldn't Solve Before
Discover how AI is enabling organizations to tackle challenges that were previously too complex, costly, or time-consuming to address.
Why Digital Humans enhance trust in Digital Conversations
Explore how digital humans combine visual presence, empathy, and conversational intelligence to create more engaging and trustworthy customer interact…
