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Beyond Boundaries 2026
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CDI Foundation

Conversation Design Institute was founded in 2018 by Hans van Dam and Olaf Igesz. They believed that recognizing, developing, and promoting the role of the conversation designer was crucial to advancing trust and communication between humans and AI Assistants.

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The CDI Foundation is a non-profit organisation dedicated to developing and promoting design standards for conversational AI Assistants. We do this through research, education and industry development.

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Customer Service in the New Era of AI

Customer Service in the New Era of AI

AI is transforming Customer Service. But what does that mean in practice? How will AI alter your strategy and the key metrics you’ll share with your C…
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Ethics

Ethics

Learn the fundamentals of AI ethics and how to apply ethical principles in the conversational AI workflow. Explore real-world dilemmas, prevent harmfu…
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IA for AI: Getting better answers from your chatbot by structuring your content

IA for AI: Getting better answers from your chatbot by structuring your content

Discover how structured content fuels more effective, compliant, and scalable AI conversations. This webinar explores best practices for content struc…
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